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Chief of Staff \| Head of Operations (Full-time)

RemoteFull timeGlobal, North America preferred

At LCA, we design and build the future of intelligent products, experiences, and services. We go from strategy to design to delivery with intention, deep thinking, and 5-star care baked into every step. As we grow, we're building systems that let us scale confidently while preserving quality, reputation, hospitality and team wellbeing.

We’re seeking a strategic, people-first Head of Operations (Chief of Staff title tbc) to help build out a more robust operating model for LCA; connecting dots across delivery, resourcing, client experience, and internal enablement. This person will design the gears and levers that allow us to serve dozens of concurrent clients (from 30-day sprints to multi-year partnerships) while keeping our team thriving and our work exceptional.

What You'll Do

Lead and evolve LCA’s operating system, coordinating delivery, staffing, risk management, and workflow rhythm across pods.

Build and own resource capacity forecasting and planning, ensuring team health and readiness to deliver.

Standardize and steward delivery operations, rituals, and playbooks that ensure predictability, quality, and client trust at scale.

Operationalize client experience and hospitality as a systematic discipline, from onboarding to relationship rhythm to long-term care.

Design and run risk and health tracking systems so projects don’t drift, and issues are surfaced early.

Build and evolve knowledge systems, templates, and reusable IP so we reuse brilliance and don’t reinvent work.

Oversee security, compliance, and responsible AI governance, especially as we engage enterprise and regulated clients.

Create calm, predictable HR, finance, and admin workflows that remove overhead and unlock leadership focus.

Act as a core partner to the CEO — translating vision and strategy into execution, priorities, and operational clarity.

Who You Are

You’ve operated at the intersection of operations, product ops, project management, or agency ops in fast-moving environments.

You know how to build systems that scale, not organigrams that suffocate.

You think in vectors and levers, not tickets and todos.

You care about people, hospitality, and client experience as much as margin and delivery.

You are excellent at communication (english), clarity, and priorities across teams.

You have a bias for execution without bureaucracy.

What We're Looking For

Proven track record in operations, chief of staff, or product/project operational leadership

Experience with high-growth service or product organizations

Strong understanding of how to operationalize delivery, resourcing, and quality

Experience working with or around product teams or services is a plus

Familiarity and obsession with AI tools, workflows, and governance disciplines

Comfortable in remote, global, fast-evolving teams

Why this Role Matters

LCA isn’t building a typical agency - we’re inventing how design organizations scale in the AI age. We care deeply about reputation, long-term relationships, and team sustainability. The systems you build will be part of our DNA, shaping how we deliver value, care for people, and steward client trust as we grow.

Let's rock.

Tell us why you want to build with us, we want to get to know you and learn more about why you think you'd be a great fit for this role.

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Expected Salary\*Select salary range$25,000 - $50,000 USD / year$50,000 - $75,000 USD / year$75,000 - $100,000 USD / year$100,000 - $125,000 USD / year$125,000 - $150,000 USD / year$150,000 - $200,000 USD / year$200,000 - $250,000 USD / year$250,000+ USD / year

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